Fijoport’s customer is a supplier of industrial equipment to the manufacturing industry that also includes stringent service contracts. The air compressor systems that they supply need to be operational at all times and any critical issues need immediate attention or there is a risk to their clients’ business continuity.
To provide this level of service, Fijowave’s client required a solution that allowed them to proactively monitor the system’s performance, receive email notifications of alarms and trips and carry out diagnostic and maintenance activities on a 24/7 basis. In addition, out-of-band secure remote access to their equipment on the customer site was essential to enable them achieve full control over user and device access with audit logging capabilities.
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